Go to the start page and enter your order number (from the shop) and the email address you used for the purchase. Then click “Find my download”.

First, check your internet connection (is Wi-Fi stable?). On mobile, try another network or switch to mobile data (note: charges may apply). If the problem continues, try again later when the network is less busy.

To protect digital products from unauthorized sharing, we limit the number of downloads per purchase. If you believe you reached the limit by mistake, please contact support.

Yes, you can download on multiple devices — the download limit still applies. If you need more devices than allowed, contact support.

On a computer, you can usually unzip a ZIP file by double-clicking it. On a smartphone, you may need a file manager app.

Often the download is incomplete. Download the file again using a stable connection. If it still doesn’t work, contact the seller so they can verify the source file and re-upload it if needed.

Often yes. If the seller uploaded multiple individual files, you can usually download them on demand. If everything is bundled into one ZIP, you’ll need to download the full ZIP at once.

Yes. Go to the start page and enter your order number and the email address you used for the purchase to retrieve your downloads.

Refund rules depend on the marketplace and the seller’s policy — especially for digital items. If something is broken or doesn’t match the description, contact the seller with details (ideally with screenshots).

It connects your shop, syncs orders and products, and gives buyers a clean, secure download experience — with tracking and configurable limits.

The order may be too new (sync hasn’t run yet), or the email/order number does not match exactly what’s stored in your shop system.

This depends on your plan and platform. Typical syncs run every 15 minutes up to about once per hour.

You must have the rights to distribute what you sell. Illegal or prohibited content is not allowed. Usually OK: your own work, templates you created, licensed fonts/graphics with redistribution rights, and properly sourced commercial-use assets. Usually not OK: brands/characters you don’t own, “resold” freebies, pirated fonts, or content that violates marketplace rules.

Usually not — we’re a tooling platform, not a marketplace. If something is reported, we review it for policy violations and may suspend accounts for breaches.

Any digital file type. Common examples: PDFs, images (JPG/PNG), audio (MP3), video (MP4), and software files (EXE/DMG). For large files, we recommend ZIP.

Downloads are issued via unique tokens tied to an order item, with counters and optional expiry. This helps prevent “one link shared everywhere” problems.

Yes. You can assign multiple files to a product; buyers get access to all associated files after purchase.

We’re working on branding and customization options for the download page. Updates will follow.

Yes. Download events can be recorded (success/failure, timestamps, basic client metadata) so you can debug issues and detect abuse.

Keep buyer data minimal, don’t store more than necessary, and be transparent in your privacy policy. Inform buyers that you share the required fulfillment data (order number, name, email) with our service.